What is the Trezor® Wallet?
The Trezor® Wallet is a hardware wallet designed to keep your private keys offline and safe from online threats. A Trezor® Hardware Wallet stores seed phrases and signs transactions locally, while the desktop or web companion — trezor.io/start — guides you through setup.
Core components you'll use
- Trezor® Hardware Wallet — the physical device that stores keys offline.
- Trezor® Suite / Trezor® Suite App — the official application for managing accounts. See trezor.io/start to download.
- Trezor® Bridge — local helper software that connects the device to browser interfaces. (Search for "Trezor® Bridge Download" at trezor.io.)
Quick setup (brief)
- Visit trezor.io/start and choose your model and platform.
- Install Trezor® Suite or Trezor® Bridge if prompted, then connect your device.
- Create a new wallet and write down the recovery seed — store it offline and secure.
- Complete device pin setup and check that Suite shows "Device connected".
Troubleshooting common login & connection issues
If Trezor® Suite App not working / can't connect
- Restart Trezor® Suite and reconnect the device with a different USB cable or port.
- Make sure Trezor® Bridge is installed and updated. Reinstall from the official site if necessary.
- Temporarily disable browser extensions or antivirus software that may block USB access.
If you can’t log in or authenticate
- Confirm your PIN is correct. After multiple wrong attempts the device will wipe and you must recover from the recovery seed.
- If the Suite shows login errors, check for the latest Trezor® Suite Download and update both Suite and Bridge.
Account recovery & 2FA
Trezor® devices use seed phrases for recovery — not a typical "2fa reset". If you ever need to perform a Trezor® Account Recovery, use your original recovery seed. Beware of phishing pages that ask for the seed. For issues around service-specific 2FA tied to exchanges, follow that service's account recovery flow — Trezor® itself does not manage your exchange 2FA.